NextStag has announced the availability of NextStag Helpdesk for its customers to enable them to track their submitted requests. The new helpdesk system is one more channel by NextStag to let.
NextStag Help-desk enable customers to use multiple conventional medium like Email or a dedicated portal to submit a request. The portal also enables them to view a ticket’s history and the resolution status. More options, like Escalation Management and Service Level Agreement enforcement are built into the system to assure customers of a guaranteed service delivery.
Besides simple and fast communication, the other benefits of NextStag Helpdesk are Transparency, and direct support.
The emphasis on direct support from NextStag cannot be emphasized enough by Mr. Pushpendra, Head of Delivery & Customer Services, who says “A direct communication with NextStag for resolution ensures that you will be served by our well endowed engineering team which knows our platform in and out. Rather than outsourcing our resolution process to a third party, we believe in handling services ourselves so as to fulfill the same guarantee and trust which our customers impose in us while starting a relation with us”.
The helpdesk enables customers to login from anywhere 24X7 and submit a request from any web-enabled device, or via any email client. Besides acknowledging receipt of your request, you have the peace of mind that a team of dedicated engineers has got on task to resolve your issue as earliest as possible, with quality. A resolved ticket is marked as “Resolved” by customer only, and not by our team, to ensure that you are satisfied with the resolution.